ChatSan has three member roles: owner, admin, and staff. The role sets what a teammate can do across the organization, and a separate per-creator setting controls which creators each teammate can see. You manage both from Members in the sidebar.
How roles work
Each member has one role. The role decides organization-wide actions like billing, inviting teammates, and editing creators.
- Owner can do everything, including billing and plan purchases. There is one owner per organization, set when the organization is created.
- Admin can do everything the owner can except view billing and purchase plans. Use this for managers who run the team but don't handle payment.
- Staff is view-only. A staff member can see members and the creators assigned to them, but cannot invite, edit, remove, or change anything.
Note: The owner role cannot be changed or removed. When you invite a teammate or edit a member, the only roles you can assign are Staff and Admin.
Permission matrix
This table lists what each role can do. Admin matches owner on everything except billing.
| Action | Owner | Admin | Staff |
|---|---|---|---|
| View billing | Yes | No | No |
| Purchase plans | Yes | No | No |
| View members | Yes | Yes | Yes |
| Invite members | Yes | Yes | No |
| Edit members | Yes | Yes | No |
| Remove members | Yes | Yes | No |
| Change roles | Yes | Yes | No |
| View pending invites | Yes | Yes | No |
| View creators | Yes | Yes | Yes |
| Create creators | Yes | Yes | No |
| Edit creators | Yes | Yes | No |
| Delete creators | Yes | Yes | No |
Good to know: Only the owner and admins can invite members or change a teammate's role. Staff cannot remove themselves or anyone else.
Per-creator access
Creator access is scoped per member, separate from the role. It controls which creators a teammate can open and work in.
- Owners and admins can access every creator in the organization automatically. You don't assign creators to them.
- Staff can only access the creators assigned to them. A staff member with no assigned creators sees none.
You set this when you invite a teammate (the Assign creator field) and can change it later by editing the member (the Assign model field). Assign as many creators as the teammate needs to cover.
Example: A chatter who only works one creator's Telegram inbox should be Staff with that one creator assigned. They won't see the rest of your roster.
Manage roles and access
You change a member's role and assigned creators from the same edit screen.
- Go to Members in the sidebar.
- Find the member in the Members tab and open the edit action.
- Set the Role to Staff or Admin.
- Add or remove creators under Assign model.
- Save.
A role change takes effect on the member's next requests; they don't need to be re-invited.
Next: add your team to the organization in invite teammates →