Set the languages your creator handles, matched to your traffic and your team's capacity. It's one section of the creator's identity setup.
Choose by traffic and capacity
ChatSan can support multiple languages, but every language you activate should be one your team can recover later. If a fan switches to Spanish, German, Italian, Portuguese, or English, someone needs to understand the conversation well enough to continue it naturally.
- Primary language - the language she replies in by default (e.g. French).
- Also speaks - add others only when the audience and your team's workflow justify it.
Add languages only when you can support them
A typical setup uses French as the primary language, then adds English and others if the creator's audience and team justify it. Add a language only when it helps you convert and your team can keep the conversation quality up.
Tip: Don't activate a language your chatters can't handle on handoff. If a human can't continue the conversation, the language isn't worth activating.
How the bot picks a reply language
The bot replies in the primary language by default. It switches to a secondary language only when the fan writes in one you activated.
- It writes in the primary language for the first message and any time the fan's language is unclear.
- If the fan writes in a language you added under Also speaks, the bot mirrors that language for the reply.
- If no supported language is set, the bot falls back to French.
- Only six languages are supported: French, English, Spanish, German, Italian, and Portuguese. A fan writing in any other language is not mirrored.
Note: A secondary language only takes effect if you activated it. If you didn't add Spanish under Also speaks, the bot stays in the primary language even when the fan writes in Spanish.
Learn more: How to Set Up a Creator →