ChatSan runs discovery and qualification on its own. Once a lead is ready to buy, a human chatter takes the conversation over on Telegram to close the sale or negotiate a platform redirect. This article covers when to step in and how to close once you do.
Why hand off a conversation
There are two reasons to take a conversation over from ChatSan and assign it to a chatter:
- Telegram sale - closing a PPV (pay-per-view) sale.
- Platform redirect - handling resistance when you send the lead to your platform.
When to take over
Step in right after the Last Action has fired and the lead has reacted to it:
- They purchased a payment link.
- They gave a yes/no on buying content.
- They reacted to your platform link (joined, or pushed back).
The exact trigger depends on the strategy you're running on that traffic.
How to take over a conversation
1. Check whether the conversation is still active. A finished conversation has nothing to take over. You can see the status in the Conversation Table.
2. Check the lead's score. Always prioritize the highest score. Those leads have the most purchasing power.
3. Review the lead's info and history. Click the lead's row to open the full conversation view: score, status, phase, the dossier, and the AI summary give you the context to take over cleanly.
4. Open in Telegram. Click Open in Telegram to jump into the chat and continue manually.
Selling after you take over
Use escalation selling: progressively raise the price of the link, the length of the media, and the intensity of the content until your script ends or the fan objects. When the fan objects, ease the price back down.
A typical loop:
- Make a sale.
- The fan reacts to the media.
- Engage and add context.
- Describe the next piece of content.
- Send the link with an engaging description, and repeat.
Tip: For a first paid link, $10–$25 is a strong opening range. Raise it as the fan keeps buying.
Closing the sale
When the sale is done, close warmly so the fan feels valued, doesn't regret the spend, and comes back tomorrow. Congratulate the fan, reassure them, and end the conversation naturally. For example: "I loved the moment we spent together" or "I'm heading to sleep, good night!"
Negotiating a platform redirect
If you're sending the lead to an external platform and they hesitate, take over to negotiate. For example: "It's hard to manage everyone here, come to my platform, it'll be just the two of us." A free trial or a discount helps if the platform is paid.
Next: track the results of your closes on the Analytics page →